Returns & Exchanges

At Isopure Water, we strive to ensure you receive the highest quality filtration systems and components; however, if you are not satisfied with your purchase, you may return unused items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team with your order number and the specific items you wish to return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Carefully pack your items in their original, unopened packaging, ensuring the RMA number is clearly marked on the outside of the shipping box.

• 3.
  Ship Items Back

  Send your return to our designated distribution center using a trackable shipping method to ensure your package arrives safely and is processed promptly.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the returned products, we will issue a refund to your original payment method minus any applicable restocking fees.